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Premium Support for HAProxy enterprise-level products

Have a question, need product help, or want to learn more? We’ve got you covered.

Need to fix a problem?
Submit a ticket, view documentation, and more.

Enter Web Portal

Considering HAProxy for yourself or your business?
Learn how our Premium Support makes life easier.

Explore HAProxy Support

Need a solution, but don't know where to start?
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Discover HAProxy Solutions

Our highest level of technical support

Our authoritative experts ensure HAProxy’s enterprise customers have access to dedicated and unmatched technical support.

Our in depth knowledge of Linux, networking, and HAProxy means users don’t have to worry about searching documentation again.

Receive rapid responses anywhere, anytime

We take a proactive approach to providing support—identifying and resolving issues before they’re noticeable.

Backed by 24/7 support and a follow the sun model, our worldwide staff quickly resolves problems across five continents and numerous time zones

Read what reviewers on G2 are saying about HAProxy Technologies’ Premium Support

After our company has spent millions of dollars with F5 and A10 I can say that at least for us Hapee has the best product and support available in a paid product. Best-in-class does not do their support teams justice...

Solid product, backed by a solid development team, reinforced by enterprise-grade support.

...their support has been fantastic and some of the best support we have across our product stack. Can’t recommend them enough.

I have reached out to support multiple times about problems I could not resolve myself, and they have been at the top of their game.

Every company in the world that offers support should be taking a look at how HAProxy is doing it.

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Details on HAProxy Premium Support

Supported Products

HAProxy Enterprise
Supported Versions

Current Version – 3 years

HAProxy ALOHA
Supported Versions

LTS Releases
Current Version – 3 years

Support Availabilty and Response times

Support Hours

24×7

Critical Issue
Target Response Time

30 minutes

Moderate Issue
Target Response Time

2 days

Informational Issue
Target Response Time

3 days

Support Communication Details

Communication

Web Portal, Email, Slack Live Chat, Phone

Authorized Contacts

5

Consultative Support

Available - Business Hours

Maintenance And Updates

Prompt Maintenance and Updates

Issue definitions

Critical Issue 
Substantial impact to the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request, preferably simultaneously with a web or e-mail request.

Moderate Issue
Software utility or functionality is impacted, in whole or in part, but Software is not unusable. 

Informational Issue
Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely). 

Software definitions

Maintenance Release
A collection of patches gathered over a period of time and distributed as a service pack.  

Patch
A correction or a workaround for a certain bug in HAProxy. 

Target Resolution Times 
The amount of time HAProxy Technologies estimates that it will take to deliver a workaround. 

Workaround
A solution that resolves a technical issue with the Software.

Contact the authoritative experts on HAProxy who will assist you in finding the solution that best fits your needs for deployment, scale, and security.

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