HAProxy Premium Support
HAProxy Enterprise & HAProxy ALOHA
Highest level of technical support
Our authoritative experts ensure HAProxy Enterprise and HAProxy ALOHA customers have access to the highest level of technical support.
Our in-depth knowledge of Linux, networking, and HAProxy means users don’t have to worry about searching documentation again.
Multiple offices and time zones
We take a proactive approach to providing support, identifying and resolving issues before they are noticed.
Backed by 24/7 support and a follow-the-sun model, our staff delivers solutions to problems from multiple offices and time zones, ensuring issues see timely resolutions.
Hear what reviewers on G2 are saying about HAProxy Technologies’ Premium Support
Solid product, backed by a solid development team, reinforced by enterprise-grade support.
Andy W.
Exceptional support.
Donald M.
Great product, great support, great team.
Kent C.
HAProxy Premium Support
HAProxy Enterprise & HAProxy ALOHA
Highest level of technical support
Our authoritative experts ensure HAProxy Enterprise and HAProxy ALOHA customers have access to the highest level of technical support.
Our in-depth knowledge of Linux, networking, and HAProxy means users don’t have to worry about searching documentation again.
Multiple offices and time zones
We take a proactive approach to providing support, identifying and resolving issues before they are noticed.
Backed by 24/7 support and a follow-the-sun model, our staff delivers solutions to problems from multiple offices and time zones, ensuring issues see timely resolutions.
Hear what reviewers on G2 are saying about HAProxy Technologies’ Premium Support
Solid product, backed by a solid development team, reinforced by enterprise-grade support.
Andy W.
Exceptional support.
Donald M.
Great product, great support, great team.
Kent C.
Details on HAProxy Premium Support
| HAProxy Enterprise Supported Versions | Current Version – 5 years |
| HAProxy ALOHA Supported Versions | LTS Releases Current Version – 5 years |
| All Other Releases Current Version – 18 months |
|
| Support Hours | 24×7 |
| Critical Issue – Target Response Time | 30 minutes |
| Moderate Issue – Target Response Time | 2 days |
| Informational Issue – Target Response Time | 3 days |
| Communication | Web, Email, Phone, Slack Live Chat |
| Authorized Contacts | 5 |
| Consultative Support | |
| Maintenance And Updates |
Definitions
- Maintenance Release
A collection of patches gathered over a period of time and distributed as a service pack. - Patch
A correction or a workaround for a certain bug in HAProxy. - Target Resolution Times
The amount of time HAProxy Technologies estimates that it will take to deliver a workaround. - Workaround
A solution that resolves a technical issue with the Software.
- Critical Issue
Substantial impactto the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request,preferably simultaneously with a web or e-mail request.
- Moderate Issue
Software utility or functionality is impacted, in whole or in part, but Software is not unusable. - Informational Issue
Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely).
- Maintenance Release
A collection of patches gathered over a period of time and distributed as a service pack. - Patch
A correction or a workaround for a certain bug in HAProxy. - Target Resolution Times
The amount of time HAProxy Technologies estimates that it will take to deliver a workaround. - Workaround
A solution that resolves a technical issue with the Software. - Critical Issue
Substantial impactto the core functionality for which Software is used; Software is unusable; or Customer unable to produce a Workaround. Critical Issues reported by web or e-mail must be accompanied by a phone support request,preferably simultaneously with a web or e-mail request.
- Moderate Issue
Software utility or functionality is impacted, in whole or in part, but Software is not unusable. - Informational Issue
Minor malfunctions of Product with limited impact to utility and/or functionality; or General assistance with Software configuration (service rendered by HAProxy Technologies only remotely).
